📦Delivery & Shipping
We strive to deliver your order as quickly and securely as possible.
- Processing time: Orders are usually processed within 1–2 business days.
- Delivery time: Standard delivery takes 5–7 business days, depending on your location.
- Delays: In rare cases, delivery may take up to 10 business days due to customs or carrier delays.
Tracking: Once your order has been shipped, you will receive a tracking number via email for real-time updates.
💳 Refund & Returns
We want you to shop with complete confidence. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:
- eligibility: Items must be returned within 14 days of delivery, unused, unopened, and in their original packaging.
- Process: To initiate a return, please contact our customer service with your order number. We will provide instructions for return shipping.
- Refunds: Once the returned item is received and inspected, refunds will be issued to your original payment method within 5–7 business days.
- Exceptions: For hygienic reasons, opened perfume bottles cannot be returned unless the product is defective or damaged upon arrival.
